Refund policy

Last updated: 8 September 2026

Returns and refunds

For help with a return, email thescottsdownunder@gmail.com with your order number. Please contact us before sending an item back so we can provide the correct return instructions.

Change-of-mind returns

We offer a 15-day change-of-mind return period from delivery. Items must be unused, in their original packaging and accompanied by proof of purchase. Once the return is received and inspected, we will refund the item price to your original payment method. Original delivery charges are not refunded for change-of-mind returns, and you are responsible for return postage. We recommend tracked postage.

Faulty, damaged or incorrect goods

Please contact us as soon as you notice a problem, with your order number and a description or photographs where possible. We will assess the issue and arrange the appropriate remedy. The 15-day change-of-mind limit and original-packaging requirement do not restrict claims under the Australian Consumer Law.

For a major failure, you may choose a refund or replacement. Other failures may be repaired or replaced within a reasonable time. Where a product is confirmed faulty, we will cover reasonable return postage. Nothing in this policy excludes or limits your statutory consumer rights.

Cancellations and changes

Contact us promptly if you need to change or cancel an order. Changes may not be possible once it has been packed or dispatched; this does not affect your consumer rights or eligibility under this returns policy.